Careers

Current Openings

The Junior Application Analyst role will be responsible for assisting with the ongoing support of our enterprise professional services clients within hospitality. Success in this role requires the ability to learn, grow and better your understanding in all things hospitality technology and hospitality operations.

Responsibilities:

  • Assist with the configuration, training, installation, and ongoing support for our client’s Point-of-Sale software and hospitality technology needs
  • Responsible for the execution of client’s needs, requests and requirements based on contracted SLA guidelines
  • Acquire and integrate industry knowledge related to general trends and emerging technologies
  • Build relationships with customers to become a trusted advisor, expert and personable resource for each client
  • Work collaboratively with all DMC teams and stakeholders to coordinate the company’s efforts to help the customer
  • Based on customer interactions, identify opportunities for DMC to improve in its ability to service, support, manage and communicate with its customers and communicate those opportunities in an effective and prioritized way
  • Participate in cross functional teams on process improvement to benefit customers
  • Act as an escalation point for customers to ensure effective and rapid communication and resolution of problems
  • Manage and track customer interactions in multiple CRM/Support Ticketing Systems
  • Practice effective, excellent communication with management, customers and team members
  • Travel to customer locations can be required based on project scope. Up to 50% travel can be expected
  • Engage directly with customers in technical or business escalations, and drive issues to resolution. You will be a direct point of contact for escalations and will be responsible for handling crisis situations.
  • Off-hour evening, holiday and/or weekend work required to support new installations, product upgrades, training, live support, and configuration changes

 

Ideal Candidate:

  • Understands the standard concepts, best practices, and procedures of Point-of-Sale (POS) software integration and deployment within hospitality. Specific experience with the Agilysys InfoGenesis™ POS, Micros, Aloha or other POS systems a plus
  • Demonstrates attention to detail and organization skills
  • Clear and professional written and oral communication skills
  • Identifies and resolves problems in a timely manner; develops alternative solutions
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality
  • Interacts effectively with all levels of management and other employees
  • Ability to handle a fast-paced environment and challenging workload
  • Work well on their own or as a member of a team
  • Confident, assertive, flexible, team-oriented and professional
  • Effectively prioritize and escalate customer issues as required
  • Maintain composure and customer focus while troubleshooting and solving technical issues
  • An aptitude for acquiring new skills in hospitality technology & mobile solutions
  • Ability to quickly learn new software and applications
  • Be punctual, with a positive attitude

Key Requirements:

  • BA/BS degree preferred
  • 1 year of F&B Operations and/or Hospitality Technology Experience Required
  • Must be proficient in MS Word, Excel, Outlook, and PowerPoint
  • POS or other hospitality technology experience a plus

The Senior Application Analyst role will be responsible for the ongoing support of our enterprise professional services clients within hospitality, providing technical solutions to non-technical people. Success in this role requires the ability to coordinate technical and operational resources to resolve complex problems and provide accurate completion to detailed customer configuration requests. As a main point of contact, you will build a strong relationship with the enterprise client to proactively meet their needs.

Responsibilities:

    • Lead in managing the configuration, training, installation, and ongoing support for our client’s Point-of-Sale  software and hospitality technology needs
    • Responsible for the execution of client’s needs, requests and requirements based on contracted SLA guidelines
    • Engage and monitor the efforts of internal resources to address client needs, concerns or problems
    • Acquire and integrate industry knowledge related to general trends and emerging technologies
    • Build relationships with customers to become a trusted advisor, expert and personable resource for each client
    • Work collaboratively with all DMC teams and stakeholders to coordinate the company’s efforts to help the  customer
    • Based on customer interactions, identify opportunities for DMC to improve in its ability to service, support,  manage and communicate with its customers and communicate those opportunities in an effective and prioritized  way
    • Lead or participate in cross functional teams on process improvement to benefit customers
    • Act as an escalation point for customers to ensure effective and rapid communication and resolution of problems
    • Manage and track customer interactions in multiple CRM/Support Ticketing Systems
    • Practice effective, excellent communication with management, customers and team members
    • Travel to customer locations can be required based on project scope. Up to 50% travel can be expected
    • Engage directly with customers in technical or business escalations, and drive issues to resolution. You will be a  direct point of contact for escalations and will be responsible for handling crisis situations.
    • Off-hour evening, holiday and/or weekend work required to support new installations, product upgrades,  training, live support, and configuration changes

Ideal Candidate:

  • Posses an exceptional understanding of standard concepts, best practices, and procedures of Point-of-Sale (POS)  software integration and deployment within hospitality. Specific experience with the Agilysys InfoGenesis™  POS, Micros, Aloha or other POS systems a must
  • Demonstrates attention to detail and organization skills
  • Clear and professional written and oral communication skills
  • Identifies and resolves problems in a timely manner; develops alternative solutions
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality
  • Interacts effectively with all levels of management and other employees
  • Ability to handle a fast-paced environment and challenging workload
  • Work well on their own or as a member of a team
  • Confident, assertive, flexible, team-oriented and professional
  • Effectively prioritize and escalate customer issues as required
  • Maintain composure and customer focus while troubleshooting and solving technical issues
  • An aptitude for acquiring new skills in hospitality technology & mobile solutions
  • An aptitude to teach and mentor junior analysts and other team members
  • Ability to quickly learn new software and applications
  • Be punctual, with a positive attitude

Key Requirements:

  • BA/BS degree preferred
  • 5+ years of F&B Operations and/or Hospitality Technology Experience Required
  • PMP (Project Management Professional), MCP (Microsoft Certified Professional) and other technical certifications a plus
  • Must be proficient in MS Word, Excel, Outlook, and PowerPoint
  • Knowledge of support desk ticketing applications
  • Knowledge of SaaS/Cloud and Traditional Based software applications
  • Knowledge of TCP/IP Networking

Interested and Qualified Candidates Please Email Resume to: info@dynamicmindsconsulting.com 


Dynamic Minds Consulting has built a well deserved reputation of providing the highest level of professional services within hospitality technology. This reputation is built around our team members, who have accumulated years of operational and technical experience that they now employ to assist our clients in their complex environments of F&B, nightlife and gaming.

To put it bluntly, our product is our people. Dynamic Minds Consulting does not exist with out the best and brightest in the field of hospitality technology. Our clients expect nothing less from DMC and we hire nothing less.

If you are passionate about hospitality & technology and excel in high stress demanding environments, then please contact us about our current open positions.